Shipping policy
This Shipping Policy (“Policy”) forms part of the Terms of Service of FlashTronics (“Company,” “We,” “Us,” or “Our”). By placing an order on FlashTronics.us, you agree to the terms outlined herein.
1. Order Processing
1.1 Processing Time – Orders are typically processed within 1–3 business days (excluding weekends and holidays) after full payment is received.
1.2 Delays – Processing may take longer during high-demand periods or due to unforeseen supply chain issues. Customers will be notified of any significant delays.
1.3 Verification – FlashTronics reserves the right to verify orders prior to shipping, which may include requesting proof of identity or payment authorization.
2. Shipping Methods & Delivery
2.1 Carriers – We use reputable third-party carriers (e.g., UPS, FedEx, USPS, DHL) to deliver orders. The selection of carrier is at the sole discretion of FlashTronics unless otherwise specified.
2.2 Delivery Timeframes – Estimated delivery times are provided by carriers and are not guaranteed. FlashTronics is not liable for delays caused by carriers, customs, natural events, or circumstances beyond our control.
2.3 Shipping Costs – Shipping charges are calculated at checkout and are the responsibility of the customer unless otherwise stated in writing.
3. Shipping Coverage
3.1 Domestic Shipping – We currently ship within the United States. Shipping outside the U.S. may be limited or unavailable.
3.2 International Shipping – For international orders (if offered), customers are responsible for all customs duties, taxes, and import fees. FlashTronics is not responsible for customs delays or refusals.
4. Risk of Loss & Title Transfer
4.1 Risk of Loss – All purchases are shipped FOB Origin (Free on Board). Title and risk of loss pass to the customer once the package is delivered to the carrier.
4.2 Carrier Responsibility – FlashTronics is not responsible for lost, stolen, or damaged packages after they have been accepted by the carrier. Customers must file claims directly with the carrier.
5. Address Accuracy
5.1 Customer Responsibility – Customers are solely responsible for providing an accurate and complete shipping address.
5.2 Undeliverable Packages – Packages returned to FlashTronics due to incorrect addresses, refusal of delivery, or failure to claim from the carrier may incur additional shipping fees for re-delivery.
6. Order Tracking
6.1 Tracking Information – Customers will receive tracking details via email once the order has shipped.
6.2 Monitoring Deliveries – Customers are responsible for monitoring delivery status and contacting the carrier regarding delivery issues.
7. Damaged or Missing Items
7.1 Inspection Upon Delivery – Customers must inspect packages immediately upon delivery. Any visible damage must be reported directly to the carrier at the time of delivery.
7.2 Claims – Claims for lost, stolen, or damaged shipments must be filed directly with the carrier. FlashTronics may assist in providing documentation but does not guarantee reimbursement.
8. No Liability for Delays
FlashTronics shall not be liable for shipping or delivery delays, including but not limited to those caused by carriers, customs, weather, strikes, or other events beyond our control.
9. Contact Information
For questions regarding this Shipping Policy, please contact:
FlashTronics – Miami, Florida
📧 Email: hello@flashtronics.us
📞 Phone: +1 (786) 201-1610